Terms & conditions

Lifetime warranty (not including e-bikes)

We put a lot of effort into the design, engineering and materials that go into every product so they will look great, work well and last. That’s why we offer a limited lifetime warranty that covers defects in workmanship and materials. If something goes wrong, we will do our best to help solve the problem. Please contact our customer service team via the contact form on the website with any issues or concerns.

 

E-bike warranty

delta e-bikes are covered by the following warranty terms

  • 3 years - Battery, motor and related electronic parts. To receive this coverage the battery must be registered here within 60 days of purchase.
  • 5 years - Frame

Consumer orders

  • Orders can be returned for a refund (less shipping charges regardless of whether paid by customer) within 30 days from receipt. Returns outside of the continental US are not valid.
  • Orders must be returned in their original packaging.
  • Customer is financially responsible for the shipping cost of returned product.
  • We are not able to credit e-bike assembly fees. 
  • We ship customer orders within the continental US only. Shipping to AK & HI is not available at this time.

Delta does not price match competitors. In the event that a product goes on sale on delta’s website, a customer can inquire about the price adjustment within 30 days of receipt. Inquiry and price match not guaranteed. Proof of purchase is required for price adjustments after purchase. Price match exclusions include holiday sales, clearance items and inventory reductions.

 

International orders

Duty/Taxes/Brokerage will be collected upon delivery for Canadian orders. Refusal to pay these charges and return of your order will result in restocking fees. Please note that electric bikes will not be shipped to international addresses.