Q - My phone holder assembly nuts are missing?
A - We recently started preinstalling the nuts in the slots for both the stem and handlebar mounts. Please see our most up to date instructions here - https://designbydelta.com/collections/video-and-pdf-instructions.
If the nut is still missing please reply to this email so we can correct the problem immediately.
Q - The arms or my Michelangelo/Donatello/Canaletto Rack are sliding.
A - Occasionally an invisible film is left on the storage rack body during production causing the arms to slide. Wiping with upright poles clean using rubbing alcohol or window cleaner will solve this.
Q - I can't find a spare part on your site?
A - Please go to https://designbydelta.com/collections/parts for a complete spare part listing. If you can’t find it there, we have no other extra spare parts
Q - Do you make a Fork Mount for my 15/20mm Thru Axle Bike?
A - Yes, please see below link
Q - My phone holder broke after my bike fell over or was involved in an
accident. Do you cover this under your warranty?
A - We offer a limited lifetime warranty against original defects. This type of damage would not be covered under our warranty.