General FAQ's

My phone holder assembly nuts are missing?
We recently started preinstalling the nuts in the slots for both the stem and handlebar mounts. Please see our most up to date instructions here - https://designbydelta.com/collections/video-and-pdf-instructions. If the nut is still missing please reply to this email so we can correct the problem immediately.

The arms or my Michelangelo/Donatello/Canaletto Rack are sliding.
Occasionally an invisible film is left on the storage rack body during production causing the arms to slide. Wiping with upright poles clean using rubbing alcohol or window cleaner will solve this.

I can't find a spare part on your site?
Please go to https://designbydelta.com/collections/parts for a complete spare part listing. If you can’t find it there, we have no other extra spare parts

Do you make a Fork Mount for my 15/20mm Thru Axle Bike?
Yes, please see below link https://designbydelta.com/collections/transport/products/thru-axle-hitch

My phone holder broke after my bike fell over or was involved in an accident. Do you cover this under your warranty?
We offer a limited lifetime warranty against original defects. This type of damage would not be covered under our warranty.


What is the difference between the mDrive and rDrive e-bike?
The rDrive has a rear hub drive motor. Rear hub motors provide excellent value and performance. They are easy to service and maintain, and push the bike forward by driving the rear wheel. The mDrive utilizes a mid-drive motor powering the bike through the crankset, which turns the chain to drive the rear wheel. Mid-drive motors provide a smooth power delivery and a low center of gravity providing a more controlled ride.

Does my e-bike need to be adjusted when it arrives?
Our Bikes require minimal assembly. The battery, front wheel, seatpost, stem, handlebars, and pedals need to be installed. All other parts are pre-assembled and tuned. A thorough instruction manual as well as installation video are provided to show how to make adjustments to your handlebar and seat height if needed, and customers may opt for professional assembly at checkout.

Can I test ride an e-bike?
We do not have a physical location for a customer to test out the e-bikes. Orders can be returned for a refund within 30 days from receipt. Orders must be returned to delta in their original packaging at the expense of the customer. Please visit our ‘terms and conditions’ for more information.

Where can I learn about the motors and batteries the e-bikes use?
The product page for each bicycle model highlights the motor and battery specifications including voltage, watts, torque, charge time, and range.

What are the specifications on the batteries?
Our batteries are 11.0ah, 36V, 396Wh, Smart BMS Battery.

How long will it take to charge the battery?
It takes 4 to 6 hours to reach full charge on the battery.

How many charge cycles will the battery be good for?
It will be good for 1,000 cycles.

Do e-bikes have gears?
Yes, both mDrive and rDrive have 7 gears.

Do e-bikes require maintenance?
Regular checks and maintenance should be performed on all bikes to ensure smooth operation and safety. Please refer to page 27 of our instruction manual for details. 

Can I carry things or passengers on my e-bike?
Rider and luggage combined capacity is 312lbs, with a rack capacity of 55lbs for each e-bike model. One rider permitted on each bike at a time.

Where can I find the serial number on my e-bike?
Your e-bike is provided with a serial number. It is located on the left side of the seat tube. It’s recommended you make a note of this number within the pages of the user manual. Please refer to your post-purchase email to register your battery and motor.

Do e-bikes work in cold weather, rain or on hills?
Delta has tested our e-bikes in rough conditions, including rain or snow, and they perform without issue. While the risk of an accident is dramatically increased in wet conditions, we encourage riders to take proper precautions. Our motors are water resistant, but motors and batteries should never be submerged in water.

Are there any age restrictions to riding an e-bike?
E-bikes are powerful and not meant to be used by kids under the age of 16. Local laws and regulations may further restrict their use, based on a rider’s age. Please refer to your specific state laws.


Affirm - Pay Over Time

Can I pay off my purchase early?
Yes! There's no penalty for paying early.

How do I make my payments?
You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments are due.

Can I return an item I bought with Affirm?
Yes - you can return an item bough with Affirm by initiating the return process with the store.

Does checking my eligibility affect my credit score?
No - your credit score won't be affected when you create an Affirm account or check your eligibility. If you decide to buy with Affirm, this may impact your credit score. You can find more information in Affirm's Help Center.

Do I need a mobile number to use Affirm?
Yes, you'll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it's really you who is creating your account and signing in.

Where can I learn more about Affirm?
You can visit their website at affirm.com