Lock mechanism breaks
"My lock mechanism broke. Delta said no part replacements, buy a whole new one. So much for the environment Use zip ties to secure the phone when this happens"
Overall rating: 4.1272726 / 5 from 110 reviews.
AI Generated Review Summary
The Smartphone Holder is praised for its secure mounting system and weatherproof design, though some customers find the installation instructions inadequate.
Summary topics
- Mounting Security: 5%
- Installation Instructions: 7%
Review topics: [].
Review highlights
- "It holds my phone securely and can be adjusted for the right viewing angle." —
- "Good sturdy and secure phone holder." —
- "Easy install, holds phone very securely." —
Reviews
4 broken
"I have bought 5 of these in my trip across America and 4 have broken. 3 in the same way, the lock breaking off. And the other, the neck broke clean off. This product is WAY too flimsy to be on a bike and the locking mechanism can't endure simple force in the direction its meant to lock in."
Best option out there for Crazy Cart/CCXL
"I bought mine from a local bike shop and modified the stem mount to accept the center bolt that keeps my steering wheel on. Crazy Carts are an electric “drift cart” made by Razor (yes, the scooter company) and are known to take a lot of abuse. I needed something that would hold up to the kind of vibration we see, as well as staying secure in the event of a crash. The mount has already survived a rollover crash at around 13-15mph with minor scratches and kept my phone safe by keeping it securely in place."
beat phone holder
"This is the best phone holder I have owned. works perfectly"
Smart Phone Caddy II
"Excellent product."
Broke
"Second time I used it, strap broke. My phone is a Samsung Flip phone with case it is 6. 625 high by 3" wide. I do not recommend this item if your phone is any near close to this size."
Looks neat
"Had some problems assembling it as the instructions are not clear. Eventually figured out that for assembly in the middle of the handlebar there is another screw. Some of the reviews are a bit disturbing but I hope it will hold well."
Broke?
"We purchased this a month ago from a local bike store in Toronto, Ontario. The top of the phone holder snapped right off while riding (metal part). Is this a known issue with these holders? Almost lost the phone because of this. Simple ride on a paved pathway!!!"
Very frustrating
"Instructions (if you can call them that) are terrible--incomplete, inadequate, and not even representative of the product (the backside in the photos doesn't match the configuration of the device). I finally figured out how to install this, thanks to a YouTube video. Product, once installed, appears to be adequate, but I was so frustrated by trying to install it that I've put off trying it. I just hope the product itself is better than the instructions."
Hope it last.
"I read that the instructions are was confusing but in my opinion I found it simple and will take it touring so hope it holds up to the road and gravel ride."
Q&A
- I see many negative reviews about the Delta smartphone holder. Most reviews mentions plastic breakage. I saw mention of a redesign. 1) What is the new design? 2) How can I tell if my local bike shop has the old, or new design?
- We stand by all of our products. You can ask your local bike shop or you can contact us if there are any issues or concerns! We have reinforced the unit and enhanced performance, but customer service will support any and all manufacturing and product performance issues.
- I bought the hefty +deluxe phone holder HL6300 , less than a year ago ,& also the locking mechanism broke off. Are there replacement Thanks
- Please fill out this form so that customer service can assist you! https://support.designbydelta.com/hc/en-us/requests/new
- my handlebar is right at 1 3/8" diameter. I am hesitant to open the clamp big enough to fit afraid it might snap. should I heat it to make it more flexible?
- Please do not to heat it as it could compromise the integrity of the handlebar mount. The mount should fit, and the only way for you to confirm is to open it wide enough. We would be happy to offer an alternate solution if you has any issues, but there should not be an issue with it breaking.
- I have your delta smartphone holder #HL6002/HL6500 and I love it, however when I twisted the locking mechanism it twisted off:( Is there a part that I could get to replace the phone holder? All other parts are fine. This holder fits my standard, non plus Iphone. Thank you for your time. Sincerely, Nancy Shultz 602 550 6880 4502 E. Andora Dr. Phoenix, AZ 85032
- We're sorry to hear that. Please fill out this form and our customer service team will reach out to you! https://support.designbydelta.com/hc/en-us/requests/new
- There is not a way for the screw to go through the stem mount and into the phone holder. There is nothing for the screw to grab onto on the phone mount. They other videos show a slot in the phone holder for the mount to fit in.
- It looks like a product issue that we'll be happy to make right. Please fill out the form here and our customer service team will send out a replacement. https://support.designbydelta.com/hc/en-us/requests/new