Common Customer FAQ’s
When it comes to cycling, Delta Cycle is the brand that stands out for its innovative and reliable products. However, even the best gear can spark questions from enthusiastic cyclists. Here’s a quick guide to addressing some common inquiries about Delta products.
|
FAQ |
ANSWER |
|
How do I know if my bike will fit on your bike rack |
We do our best to provide measurements and weight capacities for each bike rack we sell, as well as capability. If you still have questions, you can visit our recent blog article which talks a bit more about the STYLE of bike racks, and we think it will help! https://designbydelta.com/blogs/the-delta-dish/ultimate-guide-to-choosing-the-right-bike-storage-solution |
|
What's the best phone holder for my phone? |
We get this question so frequently that we wrote a blog post about it! Check it out: https://designbydelta.com/blogs/the-delta-dish/ultimate-guide-to-choosing-the-right-bicycle-phone-holder |
|
I need to reach out to customer service |
Please click this link and fill out this form: https://support.designbydelta.com/hc/en-us/requests/new. If you have already filled one out, please do not duplicate. Our customer service team works tirelessly to answer tickets in the order that they are received, and we typically follow up within 24-48 business hours. If you have not heard back, please check your spam folder! |
|
Why did I see your product cheaper on amazon? |
Great question. Our product is on Amazon. Unfortunately we don't control Amazon (though wouldn't that be a dream) so we cannot dictate pricing, but all authentically branded delta products are backed by our limited lifetime warranty. |
|
I am looking for a donation for a fundraiser/event |
Please email marketing@deltacycle.com with as much detail as you can provide. Please note that we receive a large number of requests and while we wish we could help every cause that comes across our desk, we pick a select few each year to support. |
|
I have a blog suggestion for your website |
Great! Please email marketing@deltacycle.com with your idea. If we choose to write about it or feature your suggestion, we'll shout you out. |
|
How do I install a Delta Cycle bike rack or stand? |
Installation is usually straightforward, but it can vary based on the product. Most Delta bike racks and stands come with clear, step-by-step instructions and all necessary hardware. For more detailed guidance, you can refer to our online installation videos or consult the product manual found directly on the site. If you need additional information or assistance, you can reach out to our customer support team via chat or the contact form on our website. |
|
What is Delta’s warranty? |
We stand behind the quality of our products with a limited lifetime warranty on most of our items. This warranty covers defects in materials and workmanship, ensuring peace of mind with your purchase. It is important to note that this warranty does not cover normal wear and tear. Replacements are readily shipped out from our U.S. corporate office, and we offer a selection of spare parts available for purchase on our website. For specific warranty details, including what is and isn’t covered, check the product’s warranty section on our website by visiting: https://designbydelta.com/pages/terms-conditions |