Easy assembly, Secure Fit
"I do like the material in that it feels a little safer to have on my handlebars than the metal phone holders. Time will tell regarding its durability."
Overall rating: 3.775281 / 5 from 89 reviews.
AI Generated Review Summary
The Hefty+ Phone Holder is praised for its durable and secure hold, functional design, and excellent customer service. However, some customers reported issues with the locking mechanism under significant pressure.
Summary topics
- Customer Service (7%): Customers raved about the excellent customer service provided by the company, which was mentioned multiple times in the reviews.
- Holder Durability (47%): A substantial number of customers raved about the Hefty Holder Plus, praising its durability and secure hold.
- Design Functionality (8%): Customers expressed appreciation for the design, as it is very functional and works well last summer.
Review topics: [].
Review highlights
- "Their customer service was excellent as well, answering all my questions prior to purchase." —
- "The Hefty Holder Plus holds my phone perfectly." —
- "I really like my Delta Hefty XL phone holder." —
Reviews
The Deluxe+ Phone Holder Works Great…
"except that the cam lock hole broke recently. I’ve submitted a claim for a replacement, so I’ll see how they stand behind their products. I hope 🤞 they replace it because I’ve grown very accustomed to using it for my long bike rides. It’s a great design and functional for cycling."
works great
"takes a little time to install, but holds my phone perfectly"
Hefty iPhone Holder
"The Hefty+ Phone Holder is an outstanding piece of equipment. Works great with iPhone 16 Pro Max. I highly recommend it!"
Hit a bump and it cracked
"Bought this a few months back and liked it for the first few rides. But today I hit a bump on the paved trail and the holder cracked. Phone went flying but was OK. Meanwhile the locking mechanism is shot thanks to the break in the plastic. Too fragile to be fit for purpose and at $43. 99 certainly not good value."
Cannot assemble.
"The bolt doesn't fit the threads because the threads aren't all the same size, the pictures on the instructions are backwards from how the product is shaped, and there is no hole to connect the product using the stem mount. 3 ways to attach to the bike, and none of them can actually be utilized. Honestly surprised any reputable bike store has this product. Very disappointed."
Biker
"Purchased the Hefty + deluxe phone holder today. Fits new iPhone 17 pro max with a case on it perfectly. Just needed to swap out the bumpers to the smaller ones(extra bumpers came with it)."
Multi Phone holder
"This phone holder is very strong and capable of different types of manufacture brands to hold worth purchasing and use for your bicycle."
Good Buy
"This product works as intended and was easy to install. Plan to buy more for the kids."
I suggest you find another way. . .
"My wife purchased a Hefty+ Deluxe Phone Holder for me for my birthday. It seemed like a convenient way to keep my phone handy while cycling around the paved trails in our neighborhood. When I hit my first bump, the phone went flying, but fortunately landed in my lap. The springs on the phone holder were clearly insufficient to hold the phone, so I used a couple of free, strong rubber bands that came with produce to keep my phone secure in my $40+ Hefty+ Deluxe Phone Holder. This worked well until the third time I went biking and hit a bump, when the plastic mount of the phone holder broke off, and both phone and phone holder went flying. Thanks to the free rubber bands, the phone did stay with the phone holder, though it was now separated from my bike. I now keep my phone in my pocket."
Q&A
- I purchased a Delta Hefty plus deluxe phone holder a couple months ago from Alaska Ebike store in Anchorage Alaska. The bottom part of the plastic phone holder is cracking and breaking. I commute on my ebike so this is an important item for me. I don't want my phone to fall off the handlebar. I see on the original box that says you have a guarantee. My phone holder needs to be replaced. Please advise. Thanks, Christopher
- Please submit a ticket to our customer service team using this form: https://support.designbydelta.com/hc/en-us/requests/new
- Is the phone holder itself waterproof?
- We note that our products are weather-resistant, but we do not encourage long-term exposure to the elements.
- What is the little spout-looking thing on the bottom right corner? Does it matter if it's installed so it is in the top left corner? I have limited room on my handlebar and it fits better if turned upside down.
- We do believe you're referring to the locking mechanism. If it's the locking mechanism then when it's at the bottom right the phone holder will open upwards. If you flip it upside down it will open downwards. Either way will work, you just need to make sure that the phone holder is locked when the phone is inserted. If you have a photo and want to email it to marketing@deltacycle.com we could be of more help.
- Too many reviews stating that the lock broke or this & that no longer functions. Your responses to those issues are less than specific in what you did to correct the situation. Just tell me Delta has a lifetime replacement policy for normal product malfunctions (not a crash, bike drop, etc) and I will buy one. I want to be assured that if something is a design flaw (fatigue, UV embrittlement, etc) that Delta will keep replacing.
- We understand that sometimes issues come up that are user error, but we have also made vast improvements to the design of the Hefty+, but while our products are sold through online distributors and local shops, we cannot guarantee what model or version of the product will be sold at the time, which is why we back the product with a limited lifetime guarantee. As older versions 'age out' or are out of circulation, there should be no similar issues now that the product has been improved.
- Can I get additional “elastomer mount strips? I lost one during a ride.
- Spare mounts are available on the website: https://designbydelta.com/collections/mobile-holders/products/elasto-quick-mount-22mm-87-gear
