Copy of FAQ's


Q - My phone holder assembly nuts are missing?
A - We recently started preinstalling the nuts in the slots for both the stem and handlebar mounts. Please see our most up to date instructions here -
If the nut is still missing please reply to this email so we can correct the problem immediately.

Q - The arms or my Michelangelo/Donatello/Canaletto Rack are sliding.
A - Occasionally an invisible film is left on the storage rack body during production causing the arms to slide. Wiping with upright poles clean using rubbing alcohol or window cleaner will solve this.

Q - I can't find a spare part on your site?
A - Please go to  for a complete spare part listing. If you can’t find it there, we have no other extra spare parts


Q - Do you make a Fork Mount for my 15/20mm Thru Axle Bike?
A - Yes, please see below link

Q - My phone holder broke after my bike fell over or was involved in an
accident. Do you cover this under your warranty?
A - We offer a limited lifetime warranty against original defects. This type of damage would not be covered under our warranty.


Shopify Pay Installment FAQ's

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment.
  • Less future payments on the remaining loan balance.

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.