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We put a lot of effort into the design, engineering and materials that go into every product so they will look great, work well and last. If something goes wrong, we will do our best to help solve the problem. 3.7
3.7 star rating
3.7 star rating 68 Reviews, 15 Q&As Thank you for posting a review!
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68 Reviews
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Verified Reviewer
0.0 star rating
08/16/25
C
Carmen
Verified Reviewer
1.0 star rating
06/16/25
Mount Broke after 7 rides
Review by Carmen on 16 Jun 2025 review stating Mount Broke after 7 rides
After only 7 rides (mostly on paved trails) I went down a trail, hit the first minor bump and my phone went flying. Discovered the mounting back was still attached to the phone but the twin mounting arms had snapped. Can't see this lasting one day if on trail the entire time. This should be sold ONLY for street bike use.
On X-Mount Pro Bike Phone Holder
K
Katie
Verified Reviewer
1.0 star rating
06/10/25
Snaps right off
Review by Katie on 10 Jun 2025 review stating Snaps right off
I've bought two of these now, and both of them have snapped off while riding, one time causing me to fall. The first time, I was going over a bump, but the second time, it broke for no apparent reason.
On X-Mount Pro Bike Phone Holder
J
Jason
Verified Reviewer
5.0 star rating
03/26/25
Its nice to see a company that cares.
Review by Jason on 26 Mar 2025 review stating Its nice to see a company that cares.
My son broke his 1st one being to rough on it and they sent a new one no charge.
On X-Mount Pro Bike Phone Holder
L
Logan
Verified Reviewer
1.0 star rating
09/01/24
Horrible phone holder
Review by Logan on 1 Sep 2024 review stating Horrible phone holder
Phone holder snapped on the metal stem at 30kmh phone went flying and shattered. Do not buy!!!!
On X-Mount Pro Bike Phone Holder
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09/01/24
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Comments by Store Owner on Review by Logan on 1 Sep 2024
Store Owner
09/03/24
Hi Logan - We are sorry to hear about your experience and we are glad that you reached out to customer service. We will do everything we can to turn your experience around and assist you as best we can!
09/03/24
J
Jacquie B.
Verified Reviewer
1.0 star rating
06/12/24
Phone went flying
Review by Jacquie B. on 12 Jun 2024 review stating Phone went flying
After using this phone mount for about a year, I rode over a bump, the 2 rods holding the mount in place broke and my phone flew into the middle of the road. I was extremely fortunate that my phone survived. I would NOT recommend using this phone mount. Place your phone in a pocket, a bike bag or another more dependable, secure location.
On X-Mount Pro Bike Phone Holder
share ' Share Review by Jacquie B. on 12 Jun 2024 facebook facebook Share Review by Jacquie B. on 12 Jun 2024 twitter twitter Share Review by Jacquie B. on 12 Jun 2024 LinkedIn linkedin Share Review by Jacquie B. on 12 Jun 2024 Comments (1)
06/12/24
Was this review helpful? 1 0
Comments by Store Owner on Review by Jacquie B. on 12 Jun 2024
Store Owner
06/12/24
Hello - we're sorry to hear about your situation and this is not indicative of our product performance. Please fill out this form and customer service will open a ticket to assist you. support.designbydelta.com/hc/en-us/requests/new
06/12/24
T
trevor
Verified Reviewer
08/08/23
Q: mine broke after less than a year of riding it and using it maybe 1 time per week. what does the warranty cover?
Answers (1)
Store Owner
08/08/23
A: Please fill out the contact form on our website and customer service will better be able to assist you!
Was this answer helpful? 0 0
08/08/23
B
Ben K.
Verified Reviewer
04/12/23
Q: I have had this mount (HL6800) for a few years and am generally please however I am disappointed that the flexible band broke very quickly. I cannot find a replacement: where can I find one?
Answers (1)
Store Owner
04/12/23
A: You can purchase a replacement band on our 'Spares' section, or by visiting this link designbydelta.com/collections/parts/products/x-mount-spare-strap-1
Was this answer helpful? 0 0
04/12/23
M
Matthew M.
Verified Reviewer
09/19/22
Q: Do you sell replacement silicone straps? One of my straps broke.
Answers (1)
Store Owner
09/20/22
A: You can find our spare part here: designbydelta.com/collections/parts/products/x-mount-spare-strap-1
Was this answer helpful? 0 0
09/20/22
J
Jim c.
Verified Reviewer
08/24/22
Q: I have a X Mount Pro and have enjoyed it for 2-300 miles of road riding. Today one of the arms broke while riding on the paved bike path. A little bumpy but just sidewalk cracks. How do I get the unit replaced?
Answers (1)
Store Owner
08/25/22
A: We're sorry to hear that. Please fill out this form and our customer service team will assist you if they can: support.designbydelta.com/hc/en-us/requests/new
Was this answer helpful? 0 0
08/25/22
G
Gene H.
Verified Reviewer
05/15/22
Q: After over a year of service, one of the corner straps has broken on my Smartphone Holder X Pro... Looks like an easy repair, if there is a replacement part I can order.
Gene
Gene
Answers (1)
Store Owner
05/15/22
A: Hi Gene - Please complete our 'contact' form found here, and our customer service will get back to you with a solution! support.designbydelta.com/hc/en-us/requests/new
Was this answer helpful? 0 0
05/15/22
We are sorry to hear this. Please use our contact form on our website to submit a ticket to our customer service department, so that we can learn more about this and offer a solution to you!
support.designbydelta.com/hc/en-us/requests/new